Privacy Policy

Operator and Data Controller

Chatline is operated by Chatline sp. z o.o., Aleja Gen. Antoniego Chrusciela "Montera" 88A, 04-412 Warsaw, Poland. This company acts as the controller for account, conversation, analytics, and billing-adjacent data described on this page.

Contact for privacy, data access, deletion, or DPA questions: [email protected]

Billing and account support: [email protected]

Privacy, security, and DPA review requests are reviewed on business days. Initial acknowledgment target: within 2 business days.

1. What We Collect

When you use Chatline, we collect:

• Account information: Email address (if you register). Anonymous users have no personal data stored.
• Conversation data: Messages you send and receive, stored encrypted.
• Basic analytics: Page views and usage patterns via privacy-friendly analytics (no cookies, no personal data tracking).

2. How We Use Your Data

Your conversations are used only to provide the chat service. We do not train AI models on your chats. We do not sell or share your personal data with third parties.

3. AI Model Providers

We use third-party AI model providers (OpenRouter, Anthropic, OpenAI) to generate responses. Conversation context is sent to these providers for response generation only and is not stored by them for training.

Current public provider disclosure is available on the providers page.

4. Payments

Payments are processed by Paddle, our Merchant of Record. Paddle handles all billing data, tax collection, and invoicing. We do not store your payment details.

5. Data Storage

Your data is stored on dedicated infrastructure in the European Union via Hetzner. Conversations are encrypted at rest and in transit.

Operational security details and business review guidance are available on Security & Data.

Enterprise review flow, DPA intake, and vendor questionnaire guidance are available on Security & Data Processing.

6. Data Deletion

You can delete your account and all associated data at any time from your account settings. Anonymous conversation data is automatically purged after 30 days.

7. Cookies

We use essential cookies for authentication only. We use privacy-friendly analytics — no cookies, no personal data tracking.