Company
About Chatline
Chatline is operated by a Polish company and built for service businesses that want one public AI line they can send instead of repeating the same first answers by hand.
Operator
Chatline sp. z o.o.
Legal name: CHATLINE SPOLKA Z OGRANICZONA ODPOWIEDZIALNOSCIA
Registered address: Aleja Gen. Antoniego Chrusciela "Montera" 88A, 04-412 Warsaw, Poland
Infrastructure
EU-hosted and operator-run
Chatline.AI runs on dedicated infrastructure in the European Union via Hetzner. Account and conversation data are stored in the EU.
Anonymous public conversations are purged after 30 days. We do not train models on your chats.
Billing
Public pricing, then operator control
Free plan available. Paid plans from $99/month.
Payments are processed by Paddle as merchant of record. Paddle handles invoicing, tax collection, and refunds.
AI providers and contact
Clear operator channels
Response generation uses third-party model providers: OpenRouter, Anthropic, OpenAI.
General support and billing: [email protected]
Privacy, security, and DPA review: [email protected]
Sales, procurement, and launch-readiness questions: [email protected]
General support and billing questions are reviewed on business days. Initial reply target: within 1 business day.
Privacy, security, and DPA review requests are reviewed on business days. Initial acknowledgment target: within 2 business days.
Sales, procurement, and launch-readiness questions are reviewed on business days. Initial reply target: within 1 business day.
We do not publish a staffed phone line. Support and vendor review requests are handled asynchronously by email.